FAQs


How do I make a booking?

You can book any of our products either by telephoning us direct on 0151 363 4509 or 07957 608 216. You can also make a booking or enquiry by completing our simple enquiry form which is accessible on all our pages and we will contact you back as soon as possible.

How much notice is needed when making a booking?

Our products, especially our bouncy castles for hire get booked very quickly, especially in the Summer and school holiday seasons, so to avoid disappointment we recommend you make your booking as soon as possible to avoid disappointment. However, there is always a chance that we will have the product you are looking for available so don’t hesitate to call us last minute.

When are your products available to hire?

All our products are available for hire 7 days a week, including bank holidays. They are also available for hire all year round.

What are the prices for hiring a Bouncy Castle?

To hire a Bouncy Castle for the day will cost anywhere from £40 depending on the size of the bouncy castle you want (or unless we have a specific promotion running). Delivery and setup are included in this price. Please contact us if you wish to hire a castle for a longer period of time and we will be more than happy to help.

How long can I hire a Bouncy Castle for?

Most people generally just hire a castle for the day, however it can be arranged for you to keep the castle for a longer time if required. This is subject to availability. We will deliver at an agreed time in the morning, and collect in the evening.

Is a deposit required?

We do not require a deposit for the hire of any of our Bouncy Castles.

How do I pay for the Bouncy Castle?

We only accept cash on delivery. We do not accept any other form of payment.

Am I able to cancel my booking?

You are able to cancel, for whatever reason as long as you give us 24 hours notice before the delivery date.

What happens if it rains?

All of our Bouncy Castles come with a built in shower cover so that if it is raining, you will stay dry whilst bouncing! However, we completely understand if you wish to cancel due to bad weather. Bouncy Castles should not be used in extreme weather conditions for health and safety reasons.

What happens if my garden is on a slope?

Please let us know this when booking, and we can come and assess this prior to your delivery date. Bouncy Castles are not permitted on very steep slopes for health and safety reasons.

How much space is needed for a Bouncy Castle?

There needs to be a minimum of 4 feet at the front and back of the castle, and 2 feet either side. This is to allow for access to the blowers. Please insure that your garden is clear of any toys, dog poo, rubbish, garden furniture, or anything which will be in the way or may damage the castle.

How long does it take to set up and pack away the Bouncy Castle?

It takes approximately 15 minutes to set up, and 20 minutes to pack away. This is just an average time, it may take slightly longer.

What happens if we have no access to the garden other than through the house?

We can deliver your Bouncy Castle though the house if it is agreed with the homeowner. If it has been raining, there may be a risk of water and dirt being trapped inside the castle, which sometimes has a tendency to leak out onto the carpet. Bouncy Castles are larger and heavier than expected, so if access via the house is needed, we may need a bit of help or may need to wheel the sack barrow through the house. Every care is taken to ensure we leave everything as clean as possible.

Is there anything I need to provide?

We provide all the hardware equipment relating to the Bouncy Castle, however you will need to provide us with a 240V mains power supply (General mains socket is fine).

Are you insured?

Yes, we hold £1 Million public liability insurance. A copy of the insurance certificate, and a safety certificate for the bouncy castle can be supplied upon request.

Do you provide any safety instructions?

With every Bouncy Castle Hire, we supply all safety instructions.

Is there a maximum age for using the Bouncy Castle?

Any child up to and including the age of 14 can use the Bouncy Castle. The maximum number of children allowed on at any one is 6.

If your question has not been answered here, please don’t hesitate to contact us and we will endeavor to answer as quickly as possible.